I’ve decided that I’m changing my phone number, and I’m only giving my new number to people who like texts and email. If you have ever called me, I’ve made note of that, and you will probably not get my new number.
I decided this after getting off the phone with someone who had called me to answer a couple of questions. I emailed him yesterday with those questions. Rather than email me back, he called me. After he answered my questions, he said “I’ll email you what I just told you so that you can have this info in writing.” And so I straight up asked him “Why didn’t you just email me the answers in the first place, then, instead of wasting your time and mine?” He just kind of laughed it off. I wasn’t laughing.
I propose we ban the majority of phone calls. Are you with me?
I understand that there are plenty of valid reasons why people must use the telephone. Here are some of the times when I think a phone call is a good thing:
- The number you are dialing is 911.
- You see my house on fire and you need to tell me to get out.
- We have scheduled a phone call. I do scheduled phone calls for work all the time, and they’re perfectly fine and sometimes even necessary. The keyword here is SCHEDULED.
- A person you are trying to impress/get money from has let you know that phone calls are their preferred method of communication.
- You are one of the few people in my life (family and close friends) who I actually care to hear, because I enjoy your voice, its nuances, and its emotions.
Yep, can’t think of any other good reasons for a phone call right now.
Here’s why phone calls suck:
- They interrupt. Bottom line, when you pick up the phone to call someone, you are (most likely incorrectly) assuming that you are the most important thing in their life at that second. They can’t possibly be doing anything better than talking to you, like preparing dinner or working or, heaven forbid, using the toilet. Nope, YOU are so important that you have the right to interrupt their activities. Again, that’s fine if you’ve just cut off your arm — you are very important to the 911 operator at that moment. Otherwise, your story about Junior’s tee ball game just isn’t that big of a deal.
- They are inefficient. Speech is full of “uhs” and “ahs” and “likes” and inane pleasantries that waste time. Writing is usually much more direct and to the point. (If you are one of those people who feels you don’t come across well in writing, then take a writing course.)
- They do not leave a record. As with the phone call I mentioned earlier, I needed a record of the answers the guy gave me in case I forgot something. Many times we need to refer back to conversations. This isn’t possible when we’ve only talked on the phone.
- They are the realm of annoying people. You know who likes to make phone calls? Sales people and account executives. They are forever calling just to “touch base” or “see if I need anything.” You know what? Don’t call me, I’ll call you. I know how to reach you. You’ve given me your office phone, cell phone, home phone, email address and fax number a hundred times. If by any chance I DO need you, I can find you. You know who else makes phone calls? Telemarketers and debt collectors. No explanation necessary. So if you want to be lumped in with THAT crowd, feel free to call me.
- They are an old technology. People once sent smoke signals and telegrams. Not anymore, because they are outdated, unsophisticated forms of communication. With the advent of email and text messaging and direct messages, online chatting and tweets, telephones are fast becoming just as irrelevant as the Pony Express. Maybe retro is your thing, and the phone is part of your brand. But if you want to appear to be the least bit cool, relevant or in-the-know, a phone call leaves a bad impression.
You may disagree with me. If you do, please leave me a comment telling me why. If you agree with me, leave me a comment telling me how awesome I am. Don’t you dare call me to talk about this post, though.
Image: Ambro / FreeDigitalPhotos.net













